Information services for digital media.

Careers at Audible Magic

Audible Magic is headquartered in the San Francisco Bay Area, with offices worldwide. We are looking to enhance our team with bright, motivated individuals. Contribute your special blend of creativity and skills to a strong, mature, close-knit, and fun team set on molding the future of electronic media.

Audible Magic is an equal opportunity employer, and package includes competitive compensation and benefits (health, dental, 401K, etc.). If you have questions or to email a resumé, please contact us at: careers@audiblemagic.com

Current Openings

 

Field Technical Account Manager

The Field Technical Account Manager (TAM) is a London U.K. based individual responsible for creating and maintaining premium customer relationships to ensure optimal customer satisfaction. The TAM will proactively assist with installation of Audible Magic (AM) products; both remotely and at the customer’s location, communicate product updates, follow up with problem reporting and resolution, and evangelize new features and products of benefit to the customer.

The TAM will work the Business Account Owner providing pre-sales information to prospective customers, and facilitate discovery exchanges with current customers to identify and address support concerns before they escalate.

This position will focus on Internet Service Providers and integration of Audible Magic technology into their networks. The position will be based in Audible Magic’s Wimbledon area office, with some on-site presence at ISP locations in London area, and occasional travel to the Continent.

In this position the TAM will also be the technical point of contact for Partner interactions with mutual customers. For example, the TAM will function as an information source for hardware vendors who may resell AM products, or to coordinate joint projects.

Tasks:

  • Insure successful implementation and use of Audible Magic technology at Internet Service Provider accounts.
  • With Account Management periodically coordinate Business Reviews with customers.
  • Record customer submitted defects, enhancement requests, and information requests.
  • Communicate sales opportunities to the Account Owner and work with to develop strategy and tactics in to insure sales and renewal opportunities are realized.
  • Perform Level-1 support tasks and when needed work in concert with Support resources in California to quickly resolve customer issues.
  • Supplement Business Development activities as needed.
  • Perform Pre-sales customer activities in support of the Account team.

Key Qualifications:

  • Hands-on technical experience with a Tier-1 Internet Service Provider technologies.
  • Experience with Unix/Linux/BSD and Windows operating systems, scripting language(s), and at least one higher level language.
  • Bachelor’s degree in Computer Science/Engineering, Math, Science, Engineering
  • Working knowledge of networking technologies implemented at a large regional or national ISP, including IP, MPLS, ATM, Load Balancing, peer-to-peer protocols, etc.
  • 7+ years of direct working experience in systems engineering or systems development
  • 5+ years of experience working with infrastructure environments
  • Outstanding and positive interpersonal, customer, and creative problem solving skills
  • Ability to creatively work in a fast-paced multi-company cross-functional environment
  • Experience and comfort working and presenting at both technology and Executive levels

Desired Qualifications:

  • Advanced degree in a technical field
  • Experience planning, integrating, and successfully deploying new technologies in large complex ISP networks.
  • Experience in applying system engineering processes, particularly requirements definition, interface definition, and detailed implementation planning of large complex networks or systems.
  • Experience with network performance characterization, load analysis, and tuning.

This position is for the London UK office.

 

Development Engineer - Unix

Ongoing development of a successful product that runs on FreeBSD and makes extensive use of an on-board Postgres database. The administration interface is web based and mostly written in PERL. All aspects of the product life cycle from new feature design to testing, troubleshooting, and maintenance. Candidates must have at least five years experience in product development. An excellent candidate will also have knowledge of ISP device management strategies. Ability to also work in a Microsoft Windows environment is important. C programming experience is a plus.