Careers at Audible Magic
Audible Magic is headquartered in the San Francisco Bay Area, with offices worldwide. We are looking to enhance our team with bright, motivated individuals. Contribute your special blend of creativity and skills to a strong, mature, close-knit, and fun team set on molding the future of electronic media.
Audible Magic is an equal opportunity employer, and package includes competitive compensation and benefits (health, dental, 401K, etc.). If you have questions or to email a resumé, please contact us at: careers@audiblemagic.com
Current Openings
Field Technical Account Manager
The Field Technical Account Manager (TAM) is a London U.K. based individual responsible for creating and maintaining premium customer relationships to ensure optimal customer satisfaction. The TAM will proactively assist with installation of Audible Magic (AM) products; both remotely and at the customer’s location, communicate product updates, follow up with problem reporting and resolution, and evangelize new features and products of benefit to the customer.
The TAM will work with the Business Account Owner providing pre-sales information to prospective customers, and facilitate discovery exchanges with current customers to identify and address support concerns before they escalate.
This position will focus on Internet Service Providers and integration of Audible Magic technology into their networks. The position will be based in Audible Magic’s Wimbledon area office, with some on-site presence at ISP locations in London area, and occasional travel to the Continent.
In this position the TAM will also be the technical point of contact for Partner interactions with mutual customers. For example, the TAM will function as an information source for hardware vendors who may resell AM products, or to coordinate joint projects.
Major Duties and Responsibilities:
- Insure successful implementation and use of Audible Magic technology at Internet Service Provider accounts.
- With Account Management periodically coordinate Business Reviews with customers.
- Record customer submitted defects, enhancement requests, and information requests.
- Communicate sales opportunities to the Account Owner and work with to develop strategy and tactics in to insure sales and renewal opportunities are realized.
- Perform Level-1 support tasks and when needed work in concert with Support resources in California to quickly resolve customer issues.
- Supplement Business Development activities as needed.
- Perform Pre-sales customer activities in support of the Account team..
Qualifications:
- Bachelor’s degree in Computer Science/Engineering, Math, Science, Engineering or equivalent
- 7+ years of direct working experience in systems engineering or systems development
- 5+ years of experience working with infrastructure environments
- Hands-on technical experience with a Tier-1 Internet Service Provider technologies
- Experience with Unix/Linux/BSD and Windows operating systems, scripting language(s), and at least one higher level language.
- Working knowledge of networking technologies implemented at a large regional or national ISP, including IP, MPLS, ATM, Load Balancing, peer-to-peer protocols, etc.
- Outstanding and positive interpersonal, customer, and creative problem solving skills
- Ability to creatively work in a fast-paced multi-company cross-functional environment
- Experience and comfort working and presenting at both technology and Executive levels
Additional Qualifications Include:
- Advanced degree in a technical field
- Experience planning, integrating, and successfully deploying new technologies in large complex ISP networks.
- Experience applying system engineering processes, particularly requirements definition, interface definition, and detailed implementation planning of large complex networks or systems.
- Experience with network performance characterization, load analysis, and tuning.